Return Policy

Last updated June 24, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@virasateindia.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and If the product is broken, you must have a video of opening the product package. If the customer wants to replace the order for any other reason, they must have proof of purchase and return the product in the same box., then mail your return to the following address:

ViraSateIndia
Attn: Returns
RMA #
Ground Floor, Ward No.9
Near Shiv Mandir Road, Marri Mohalla, Chamkaur Sahib
Rupnagar, Punjab 140112
India

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note

  • If the product is broken, you must have a video of opening the product package. If the customer wants to replace the order for any other reason, they must have proof of purchase and return the product in the same box.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
info@virasateindia.com

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